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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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George Lopez

February 20, 2025

5  out of  5
rating by George Lopez
"I’ve been with this insurance company for 8+ years and not once have I looked into others and that’s because of the service I get from my Rep Olga. She is always quick to reply if I have a question or issue with something! I send everyone I know her way!"
We responded:
"Thank you so much George!! I am so glad to hear the appreciation you have for Olga! I know Olga works incredibly hard to go above and beyond for our policy holders and your support will definitely brighten her day! Thank you again for being a policy holder! "
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Bob Zimmerman

February 19, 2025

5  out of  5
rating by Bob Zimmerman
"I've been with Sam Lamb Agency since before Sam acquired it from Terry Levotch Agency. They have always exceeded my expectations and made it easy to be properly insured. Ebony is my family's Go-To person because she goes out of her way to find us the best policies and prices. She is the best and most professional Agent I've ever worked with. In today's busy world, I usually just send her an email with my specifics (add a vehicle, etc) and she takes care of everything in great time. I use her assistance to insure all of my vehicles, homes and properties. A+"
We responded:
"Thank you so much Bob for taking the time out of your day to write an honest review. Ebony is a critical component of this Agency because of the commitment she has shown year after year to deliver the customer service you’ve experienced. Thank you so much for helping us spread the word on how great Ebony is!!"
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Walter Galvez

January 23, 2025

5  out of  5
rating by Walter Galvez
"I can’t recommend Karla enough! From the very beginning, she went above and beyond to ensure I had the perfect policy to meet my needs. Karla is incredibly knowledgeable, professional, and thorough, always taking the time to explain my options in clear and simple terms. What sets Karla apart is her prompt response time and constant availability. Anytime I had a question or concern, she was quick to respond and always made me feel like a priority. It’s rare to find someone so dedicated and attentive in customer service, and I truly appreciate how seamless she’s made the entire process for me."
We responded:
"Thank you so much Walter for your review! We appreciate your honest feedback and I’ll make sure to share with Karla. We look forward to continuing to be of assistance for all of your insurance and financial service needs. "
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miguel gomez

January 23, 2025

5  out of  5
rating by miguel gomez
"I’ve had an outstanding experience with Karla at State Farm Insurance. From the moment I joined her team she has consistently demonstrated professionalism, reliability, and a commitment to exceptional customer service. Karla is knowledgeable and takes the time to explain policies thoroughly, ensuring I fully understand my coverage options. Whenever I’ve had a question or needed assistance, Karla has responded promptly and with genuine care. Including at odd hours such as weekends. The claims process is efficient and hassle-free, which is a huge relief during stressful times. State Farm also offers competitive rates and a variety of policies that can be tailored to fit any needs. I would highly recommend to reach out to Karla at State Farm for anyone seeking insurance coverage."
We responded:
"Thank you Miguel for all of your support! We are grateful for the trust and confidence you’ve placed, not only in us, but with State Farm. We will continue to strive to be your first choice in all insurance and financial service needs. "
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Joseph Gil

January 22, 2025

5  out of  5
rating by Joseph Gil
"Since coming over to State Farm and having Karla as my agent it has been an amazing experience. Karla has been awesome at getting me the best rate possible and making everything very easy going. I would recommend her to anybody who is looking for a new car insurance."
We responded:
"Thank you so much Joseph for your review! We appreciate your positive feedback and we are so thankful for your support. We will always be available if you need any assistance."
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monica ramos

January 22, 2025

5  out of  5
rating by monica ramos
"Highly recommend their insurance services and ask for Karla. She quickly resolves all of your insurance needs and has excellent customer service. She helps my entire family with our insurance and always answers our questions."
We responded:
"Thank you so much Monica for your review! We are so thankful that you took the time out of your busy schedule to send us your positive feedback. We are committed to delivering exceptional client service every single time. We look forward to continue working with you in the future!"
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infinite Glow

January 21, 2025

5  out of  5
rating by infinite Glow
"Karla is such a helpful agent always is willing to solve any problem or issue I have. She is very kind and always provides me with the best information."
We responded:
"We definitely agree! karla is such a vital asset to this agency and we are so grateful to be able to work with her. Over the years, Karla has been determined to improve on so many levels. It’s comforting to hear how her hard work is paying off!"
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Veronica Arriaga

December 26, 2024

5  out of  5
rating by Veronica Arriaga
"Olga has been my agent for many years now, she’s always been attentive and very helpful through it all. She’s made every stressful situation much easier to deal with. I appreciate the service and experience I’ve had with this team!"
We responded:
"Thank you so much Veronica for your review! We appreciate your support and please know we’re very grateful for allowing us to be your first choice for your insurance needs. We look forward to continuing our relationship and we look forward to more opportunities to help you! "
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Rodney Saunders

May 29, 2024

5  out of  5
rating by Rodney Saunders
"Long time client, but finally popped into the office for a first time visit to finally meet the voices on the other end of the phone. Karla helped me take care of some policy issues and updates without hesitation, and later that same day, was followed up with by Olga regarding some additional changes. They helped me out, and did so with my best financial interest in mind.. kudos to Sam and his staff! Thank you, ladies..."
We responded:
"Hi Rodney, thank you so very much for taking the time to submit a review on your recent experience. I made sure to notify our team how happy I was to read your review. All the years of hard work and dedication are really paying off for Karla and Olga! Your best interest will always be our top priority and we feel so privileged to have the opportunity to serve and guide you. We hope you have a great weekend and thank you for being a State Farm policy holder. "
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Helen Mercer

April 19, 2024

5  out of  5
rating by Helen Mercer
"OMG so happy we went with the Sam Lamb group. Karla is our main contact and she is amazing. My family got into a horrible car accident back in January and honestly dealing with insurance was last on our minds. Thanks to Karla we really didn't have to focus or stress out about the crash or damage. After we told her what happened the next day, she helped us file all the necessary paperwork, set up a car rental for us and even got my toddler a new carseat within 5 days. Literally all we did was send her pictures of the car, tell her where it was towed and give her the information of the police offer. How can you not love people who make your life super easy at your darkest times!! If it were up to us we would never change insurance companies. Fingers crossed they don't kick us out of their portfolio with the recent California exit!!"
We responded:
"Hi Helen, thank you for your honest feedback and it’s incredibly rewarding when our policy holders share their positive feedback during our most crucial moments. Assisting our policy holders throughout their claim is something we take very seriously and I’m happy to hear that Karla’s dedication to helping policy holders navigate the ins and outs of their insurance claims has helped you during a very difficult time. We’ll continue to be available whenever you need our help. Again, thank you so much for your review and thank you for your continued business! "
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Maribel Leal

April 15, 2024

5  out of  5
rating by Maribel Leal
"Karla celestino has always gone out of her ways to help my family and I with all of our insurance needs! Prompt and efficient service!"
We responded:
"Thank you Maribel for your review! We appreciate your honest feedback and support. We look forward to continuing to strive to exceed your expectations every single time. "
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Isabel Aguilar

February 29, 2024

5  out of  5
rating by Isabel Aguilar
"I was looking around for new auto insurance and I came across State Farm, and went ahead and asked for an auto quote. Then Karla was who contacted me and was so nice and understanding. She truly answered all my questions and gave me the best deal. I will highly recommended her to everyone I know. Thank you so much for all your help!"
We responded:
"Thank you Isabel for taking the time out of your busy schedule to write us a review! I am so happy to hear that you had a great experience working with Karla! We strive everyday to provide exceptional client service and we’re so honored when a customer takes the time to send us positive feedback. Thank you very much your support and we look forward to assisting you in the future! "
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Dora Garcia

January 26, 2024

5  out of  5
rating by Dora Garcia
"This is a Wonderful Insurance very polite and helpful people. I recommend us insurance to anybody State Farm is the best."
We responded:
"Thank you so much Dora for taking the time to share your positive experience with our Agency! We appreciate your business very much and we look forward to continuing to work with you! Thank you again! "
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Axel Arriaga

January 12, 2024

5  out of  5
rating by Axel Arriaga
"As we all know inflation is impacting everything in our lives including insurance. I reached out to Olga for a quote on my car insurance, and not only was she very thorough in explaining coverages she made the process very easy and by far had the best rates! I highly recommend contacting Olga for your insurance needs."
We responded:
"Thank you Mr. Arriaga for your honest review! I am so pleased to hear about your recent experience with Olga! The passion and knowledge Olga has for insurance and helping families and business owners is second to none. Olga has proven to be such a vital part of this team and I’m so thankful to have her professionalism and expertise in this office. Thank you for being a State Farm policy holder! "
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Amy Cook

October 10, 2023

5  out of  5
rating by Amy Cook
"Ebony is a true professional, very knowledgeable and gives thoughtful advice and guidance. She truly wants the best for you and your family. I would highly recommend working with Ebony for all your insurance needs."
We responded:
"Hi Amy, thank you for taking the time to post an honest review about working with Ebony. So many of our customers have expressed similar sentiments after just a few interactions with Ebony. It is so encouraging when our policy holders express their gratitude as it motivates us to continue to strive to deliver exceptional customer service every single time. Thank you again for all of your support. "
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Tilson Parada

September 26, 2023

5  out of  5
rating by Tilson Parada
"Excelente, agentes especialmente Olga, muy satisfecho por el servicio, lo recomiendo 100%"
We responded:
"Thank you Tilson for taking the time to submit your review. We appreciate the opportunity to help you and we look forward to continuing to work with you."
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Betty Santa maria

September 25, 2023

5  out of  5
rating by Betty Santa maria
"While looking for insurance I came across State Farm and Karla Celestino, and thank god I did! Karla was very courteous, friendly, and answers all my questions. Your promptness throughout the process is greatly appreciated. I've referred all my family and friends to you. Keep up the great work!"
We responded:
"Hi Betty! Thank you so much for taking the time to submit a review. I am so happy to hear that your experience with Karla was enjoyable. We strive to provide value in any capacity we can, so we are deeply appreciative to hear when we deliver on that promise. Thank you for the opportunity you’ve given us and your referrals mean so much to us! "
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Yessenia Celestino

May 28, 2023

5  out of  5
rating by Yessenia Celestino
"Karla is the best!! She’s been very helpful since I signed up with State Farm! Karla is so attentive and knowledgeable and that is why my family and I have stayed with State Farm."
We responded:
"Thank you so much Yessenia for your honest review. We are so appreciative that you took the time to share your feedback with us. We look forward to always being a resource for all of your insurance and financial services needs. "
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Adriana Sanchez

May 25, 2023

5  out of  5
rating by Adriana Sanchez
"Karla Celestino has been my dedicated State Farm agent since 2014, consistently providing assistance whenever I require help with my car or home insurance. In the past, I have had experiences with other insurance companies where I encountered numerous failures. However, since working with Karla and State Farm, I have discovered a truly company and agent. I wholeheartedly recommend my State Farm agent to my family and friends."
We responded:
"Thank you Adriana for your review! Your honest feedback motivates us to continue to be committed to our daily goals of providing exceptional customer service. It means so much to us that you chose us for your insurance needs. Karla and I thank you for your business and we look forward to assisting you whenever you need us! "
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Nancy Carranza

May 19, 2023

5  out of  5
rating by Nancy Carranza
"Karla has been my agents at State Farm for years, she has always gone above and beyond! Just recently I had to make a few changes to my policies and she was so efficient, communicative, and knowledgeable. I have referred family and friends to her and will continue to do that because she is so great!"
We responded:
"Hi Nancy! Thank you so mulch for your honest and kind review. We appreciate your continued business and being a referral source for us! Karla is a team member that makes a commitment everyday to deliver her very best. In todays world, that’s very hard to find. I am so proud of Karla for always putting our customers interest first and please don’t hesitate to continue to share your experiences with me. Our customers make us better by holding us accountable. Thank you again for allowing us to be a resource for you! "
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Justin Perre

April 14, 2023

5  out of  5
rating by Justin Perre
"Recently worked with Ebony to obtain home owners insurance, and she made it so quick and easy! Definitely recommend!"
We responded:
"Thank you very much Justin for your review! Ebony works so hard to deliver the quality of service you deserve and I know you’ll enjoy working with her in the future! Congratulations on your home purchase and thank you for trusting us with your insurance needs! "
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Aiyana Beltran

April 13, 2023

5  out of  5
rating by Aiyana Beltran
"Recently bought a house and received home owners insurance through here. Ebony was absolutely amazing! She made everything stress free! Highly recommend !"
We responded:
"Thank you so much Aiyana for your review! Congratulations on your new home purchase! We appreciate the opportunity to assist you and we look forward to working with you in the future. Please don’t hesitate to contact us anytime you have any questions or concerns. "
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Auto Detail Los Angeles

March 20, 2023

5  out of  5
rating by Auto Detail Los Angeles
"Ms. Olga took what was a very stressful situation for us and made it better, like in the insurance commercials. Thank you Ms. Olga and team."
We responded:
"Thank you so much for your review! We are so excited to hear that your experience with Olga relieved stress. We all could use that these days! Thank you for your business and we look forward to working with you again! "
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Tyler Brigham

January 17, 2023

5  out of  5
rating by Tyler Brigham
"I just want to say this Ebony service was amazing even when i was not on my best behavior because I was having a rough day. But she was able to fix everything for me even though i was having a rough day and because of her things were able to turn around. She is definitely great at what she does and would recommend her 100% so if you looking for someone who takes the time giving you the best coverage definitely ask for her!"
We responded:
"Tyler, your honest review means so much to us. We’re not perfect and we own our mistake so we appreciate you taking the time out of your busy day to encourage us to keep striving to deliver our very best. I was watching the text message exchange between Ebony and you and I reminded her that we always have to take the time to look at it from our customers perspective. We all have bad days and we get frustrated when we’re involved with matters we don’t understand. It takes a true professional to slow down, take a deep breath and re-commit yourself to providing excellent customer service. I am always so impressed with Ebony and the service she delivers on a daily basis. Our job is tough but it’s reviews like this that motivate us to work harder and find more ways we can deliver value to our customers. Thank you for your support and we will be available when you need our guidance. "
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felix zendejas

August 17, 2022

5  out of  5
rating by felix zendejas
"Had the pleasure of working with this office recently. Great customer service! I have worked with Olga, Ebony, and Karla all on different occasions. This is a team of committed and knowledgable professionals."
We responded:
"Thank you Felix for your honest review! Karla, Olga and Ebony strive to be their very best everyday and it’s so uplifting when their hard work is recognized. We look forward to many years of working together and thank you for your continued support!"