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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rodney Saunders

May 29, 2024

5  out of  5
rating by Rodney Saunders
"Long time client, but finally popped into the office for a first time visit to finally meet the voices on the other end of the phone. Karla helped me take care of some policy issues and updates without hesitation, and later that same day, was followed up with by Olga regarding some additional changes. They helped me out, and did so with my best financial interest in mind.. kudos to Sam and his staff! Thank you, ladies..."
We responded:
"Hi Rodney, thank you so very much for taking the time to submit a review on your recent experience. I made sure to notify our team how happy I was to read your review. All the years of hard work and dedication are really paying off for Karla and Olga! Your best interest will always be our top priority and we feel so privileged to have the opportunity to serve and guide you. We hope you have a great weekend and thank you for being a State Farm policy holder. "
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Helen Mercer

April 19, 2024

5  out of  5
rating by Helen Mercer
"OMG so happy we went with the Sam Lamb group. Karla is our main contact and she is amazing. My family got into a horrible car accident back in January and honestly dealing with insurance was last on our minds. Thanks to Karla we really didn't have to focus or stress out about the crash or damage. After we told her what happened the next day, she helped us file all the necessary paperwork, set up a car rental for us and even got my toddler a new carseat within 5 days. Literally all we did was send her pictures of the car, tell her where it was towed and give her the information of the police offer. How can you not love people who make your life super easy at your darkest times!! If it were up to us we would never change insurance companies. Fingers crossed they don't kick us out of their portfolio with the recent California exit!!"
We responded:
"Hi Helen, thank you for your honest feedback and it’s incredibly rewarding when our policy holders share their positive feedback during our most crucial moments. Assisting our policy holders throughout their claim is something we take very seriously and I’m happy to hear that Karla’s dedication to helping policy holders navigate the ins and outs of their insurance claims has helped you during a very difficult time. We’ll continue to be available whenever you need our help. Again, thank you so much for your review and thank you for your continued business! "
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Maribel Leal

April 15, 2024

5  out of  5
rating by Maribel Leal
"Karla celestino has always gone out of her ways to help my family and I with all of our insurance needs! Prompt and efficient service!"
We responded:
"Thank you Maribel for your review! We appreciate your honest feedback and support. We look forward to continuing to strive to exceed your expectations every single time. "
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Isabel Aguilar

February 29, 2024

5  out of  5
rating by Isabel Aguilar
"I was looking around for new auto insurance and I came across State Farm, and went ahead and asked for an auto quote. Then Karla was who contacted me and was so nice and understanding. She truly answered all my questions and gave me the best deal. I will highly recommended her to everyone I know. Thank you so much for all your help!"
We responded:
"Thank you Isabel for taking the time out of your busy schedule to write us a review! I am so happy to hear that you had a great experience working with Karla! We strive everyday to provide exceptional client service and we’re so honored when a customer takes the time to send us positive feedback. Thank you very much your support and we look forward to assisting you in the future! "
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Dora Garcia

January 26, 2024

5  out of  5
rating by Dora Garcia
"This is a Wonderful Insurance very polite and helpful people. I recommend us insurance to anybody State Farm is the best."
We responded:
"Thank you so much Dora for taking the time to share your positive experience with our Agency! We appreciate your business very much and we look forward to continuing to work with you! Thank you again! "
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Axel Arriaga

January 12, 2024

5  out of  5
rating by Axel Arriaga
"As we all know inflation is impacting everything in our lives including insurance. I reached out to Olga for a quote on my car insurance, and not only was she very thorough in explaining coverages she made the process very easy and by far had the best rates! I highly recommend contacting Olga for your insurance needs."
We responded:
"Thank you Mr. Arriaga for your honest review! I am so pleased to hear about your recent experience with Olga! The passion and knowledge Olga has for insurance and helping families and business owners is second to none. Olga has proven to be such a vital part of this team and I’m so thankful to have her professionalism and expertise in this office. Thank you for being a State Farm policy holder! "
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Amy Cook

October 10, 2023

5  out of  5
rating by Amy Cook
"Ebony is a true professional, very knowledgeable and gives thoughtful advice and guidance. She truly wants the best for you and your family. I would highly recommend working with Ebony for all your insurance needs."
We responded:
"Hi Amy, thank you for taking the time to post an honest review about working with Ebony. So many of our customers have expressed similar sentiments after just a few interactions with Ebony. It is so encouraging when our policy holders express their gratitude as it motivates us to continue to strive to deliver exceptional customer service every single time. Thank you again for all of your support. "
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Tilson Parada

September 26, 2023

5  out of  5
rating by Tilson Parada
"Excelente, agentes especialmente Olga, muy satisfecho por el servicio, lo recomiendo 100%"
We responded:
"Thank you Tilson for taking the time to submit your review. We appreciate the opportunity to help you and we look forward to continuing to work with you."
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Betty Santa maria

September 25, 2023

5  out of  5
rating by Betty Santa maria
"While looking for insurance I came across State Farm and Karla Celestino, and thank god I did! Karla was very courteous, friendly, and answers all my questions. Your promptness throughout the process is greatly appreciated. I've referred all my family and friends to you. Keep up the great work!"
We responded:
"Hi Betty! Thank you so much for taking the time to submit a review. I am so happy to hear that your experience with Karla was enjoyable. We strive to provide value in any capacity we can, so we are deeply appreciative to hear when we deliver on that promise. Thank you for the opportunity you’ve given us and your referrals mean so much to us! "
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Yessenia Celestino

May 28, 2023

5  out of  5
rating by Yessenia Celestino
"Karla is the best!! She’s been very helpful since I signed up with State Farm! Karla is so attentive and knowledgeable and that is why my family and I have stayed with State Farm."
We responded:
"Thank you so much Yessenia for your honest review. We are so appreciative that you took the time to share your feedback with us. We look forward to always being a resource for all of your insurance and financial services needs. "
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Adriana Sanchez

May 25, 2023

5  out of  5
rating by Adriana Sanchez
"Karla Celestino has been my dedicated State Farm agent since 2014, consistently providing assistance whenever I require help with my car or home insurance. In the past, I have had experiences with other insurance companies where I encountered numerous failures. However, since working with Karla and State Farm, I have discovered a truly company and agent. I wholeheartedly recommend my State Farm agent to my family and friends."
We responded:
"Thank you Adriana for your review! Your honest feedback motivates us to continue to be committed to our daily goals of providing exceptional customer service. It means so much to us that you chose us for your insurance needs. Karla and I thank you for your business and we look forward to assisting you whenever you need us! "
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Nancy Carranza

May 19, 2023

5  out of  5
rating by Nancy Carranza
"Karla has been my agents at State Farm for years, she has always gone above and beyond! Just recently I had to make a few changes to my policies and she was so efficient, communicative, and knowledgeable. I have referred family and friends to her and will continue to do that because she is so great!"
We responded:
"Hi Nancy! Thank you so mulch for your honest and kind review. We appreciate your continued business and being a referral source for us! Karla is a team member that makes a commitment everyday to deliver her very best. In todays world, that’s very hard to find. I am so proud of Karla for always putting our customers interest first and please don’t hesitate to continue to share your experiences with me. Our customers make us better by holding us accountable. Thank you again for allowing us to be a resource for you! "
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Justin Perre

April 14, 2023

5  out of  5
rating by Justin Perre
"Recently worked with Ebony to obtain home owners insurance, and she made it so quick and easy! Definitely recommend!"
We responded:
"Thank you very much Justin for your review! Ebony works so hard to deliver the quality of service you deserve and I know you’ll enjoy working with her in the future! Congratulations on your home purchase and thank you for trusting us with your insurance needs! "
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Aiyana Beltran

April 13, 2023

5  out of  5
rating by Aiyana Beltran
"Recently bought a house and received home owners insurance through here. Ebony was absolutely amazing! She made everything stress free! Highly recommend !"
We responded:
"Thank you so much Aiyana for your review! Congratulations on your new home purchase! We appreciate the opportunity to assist you and we look forward to working with you in the future. Please don’t hesitate to contact us anytime you have any questions or concerns. "
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Auto Detail Los Angeles

March 20, 2023

5  out of  5
rating by Auto Detail Los Angeles
"Ms. Olga took what was a very stressful situation for us and made it better, like in the insurance commercials. Thank you Ms. Olga and team."
We responded:
"Thank you so much for your review! We are so excited to hear that your experience with Olga relieved stress. We all could use that these days! Thank you for your business and we look forward to working with you again! "
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Tyler Brigham

January 17, 2023

5  out of  5
rating by Tyler Brigham
"I just want to say this Ebony service was amazing even when i was not on my best behavior because I was having a rough day. But she was able to fix everything for me even though i was having a rough day and because of her things were able to turn around. She is definitely great at what she does and would recommend her 100% so if you looking for someone who takes the time giving you the best coverage definitely ask for her!"
We responded:
"Tyler, your honest review means so much to us. We’re not perfect and we own our mistake so we appreciate you taking the time out of your busy day to encourage us to keep striving to deliver our very best. I was watching the text message exchange between Ebony and you and I reminded her that we always have to take the time to look at it from our customers perspective. We all have bad days and we get frustrated when we’re involved with matters we don’t understand. It takes a true professional to slow down, take a deep breath and re-commit yourself to providing excellent customer service. I am always so impressed with Ebony and the service she delivers on a daily basis. Our job is tough but it’s reviews like this that motivate us to work harder and find more ways we can deliver value to our customers. Thank you for your support and we will be available when you need our guidance. "
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felix zendejas

August 17, 2022

5  out of  5
rating by felix zendejas
"Had the pleasure of working with this office recently. Great customer service! I have worked with Olga, Ebony, and Karla all on different occasions. This is a team of committed and knowledgable professionals."
We responded:
"Thank you Felix for your honest review! Karla, Olga and Ebony strive to be their very best everyday and it’s so uplifting when their hard work is recognized. We look forward to many years of working together and thank you for your continued support!"
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Kelly Dixon

April 1, 2022

5  out of  5
rating by Kelly Dixon
"I have always had excellent service from Sam Lamb's State Farm. Olga, Carla... Everyone is knowledgeable and quick to reply. Great insurance agency."
We responded:
"Thank you so much Kelly! We strive to exceed our clients expectations with every interaction we have. Being prompt and efficient are some of the values we incorporate into our daily habits and it’s always nice to be noticed and appreciated. I’ll make sure to share your review with Karla and Olga. Have a great weekend and thank you for being a policy holder!"
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Wendy Chen

December 9, 2021

5  out of  5
rating by Wendy Chen
"I have many experiences with insurance agents. Olga is the best I have ever work with. She is very helpful and professional. She is very detail and patience in explaining everything. She always answers her phone and if she is on the other line, she calls back right away. I highly recommend her to anyone that needs insurance."
We responded:
"Thank you so much Wendy for your kind review! We are so appreciative when our customers recognize our hard work! Olga genuinely cares for the customers she works with and I’m so happy to hear when all her hard work is noticed by others! Thank you for considering our Agency and we hope we can always be a resource for you."
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Rachel Orduno

March 10, 2021

5  out of  5
rating by Rachel Orduno
"I had the pleasure of working with Olga on behalf of a mutual customer. Olga was responsive, kind, friendly and professional. She was very helpful"
We responded:
"Thank you so much Rachel for your kind and honest review. Olga will appreciate your honesty and your review will help our Agency have a greater impact on those we serve. Reviews like yours inspire us to continue to put the needs of our clients above everything else. Thank you for taking the time to share your experience with us!"
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Rob Aronson

June 30, 2020

5  out of  5
rating by Rob Aronson
"Sam and Ebony have really changed our lives. I was so sick with worries when we found our home owners insurance was being canceled I couldn't sleep. We'd tried for weeks to find a replacement, called everyone and tried nearly everything. When I connected to Sam through a friend of a friend and it was like I stepped back into a time when people actually cared about other people and neighbors took care of neighbors. The service he provided as we worked through what to me were impossible complications was beyond belief. Without being melodramatic I think Sam and Ebony renewed my faith in my fellow man. These are people who are there when it matters, day and night, weekends too. More than once I had to tell Sam don't worry about a question in an email sent at 8:00 on a Sunday, that it would wait til Monday. He's just that way. He just wants to help. Truly, like the jingle said, "Like a good Neighbor ..." Thanks; Rob Aronson"
We responded:
"You are so kind Rob! You are also our 50th review and we are so fortunate to work with policy holders like yourself! Your confidence in us to help put together your homeowners policy means so much and we will continue to always be available when you need us. It’s all about people just helping other people and we’re proud to be your first choice for homeowners insurance. My team and I are so fortunate to be able to do what we do and it’s something we never take for granted. Thank you again Rob and I look forward to talking with you again soon!"
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Sugeily Angulo

June 10, 2020

5  out of  5
rating by Sugeily Angulo
"Want to give a very big thank you to Karla at Sam's State Farm Office! It was my first time shopping for insurance and she thoroughly answered all my questions and made the process very easy. I had no issues and was extremely pleased with the service. Will definitely recommend to friends and family."
We responded:
"Thank you Sugeily! Your feedback is so important to us! Having Karla in the office has been such a great addition for all of us! I know she will continue to take care of you and be there for you whenever you have any questions or concerns regarding insurance or financial services! Thank you for your support and I will make sure to let Karla know."
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L L

June 10, 2020

5  out of  5
rating by L L
"Was shopping around for insurance quotes and was assisted by Ebony. She was very thorough and provided a comforting level of clarity going over the policy as well as provided steps I could take to get an even better rate. Extremely happy with the service."
We responded:
"Thank you so much LL for taking the time to share your experience. I am pleased to hear how happy you are with your recent interaction with us. We strive to provide excellent customer service every single time and your review will help spread our initiative. Thank you again for your feedback! Please let us know if we can help with anything else."
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James Pantaleo

January 22, 2020

5  out of  5
rating by James Pantaleo
"A few years ago, my State Farm Agent retired after doing business with her for many years. I was lucky enough to have my policies transfered to Sam Lamb and his team. I have both my personal and business policies with State Farm. The team is always pleasant and concerned about solving my issues or answering any questions. Sam, Ebony, Olga, and Carla are all a pleasure to work with!"
We responded:
"Thank you so much Jim for your review! We appreciate you very much and it’s always a pleasure to assist you! We look forward to always being there for you and thank you for your continued confidence!"
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Albert Tran

September 12, 2019

5  out of  5
rating by Albert Tran
"Always courteous and extremely helpful, have always had a positive experience with Sam Lamb, Nicole, Olga, and Ebony. 5 stars!"
We responded:
"Thank you so much Albert for your review! It was such a pleasure speaking with you and I’ll make sure to let our staff know how much you appreciate them. We appreciate you too!! Thank you for your continued business and we look forward to always being there for you when you need us!"